PRIVACY POLICY

This Privacy Policy outlines how www.crownbeancoffee.com (referred to as the “Site”) gathers, utilizes, and shares your Personal Information when you visit or make purchases on the Site. It is essential to read this policy thoroughly before using our services, as engaging with the Site indicates your acceptance of both the terms and this Privacy Policy, thereby consenting to be legally bound by them.

If you do not agree with the terms outlined in the Privacy Policy, we kindly ask that you refrain from accessing the Site for any services. This policy specifically addresses the handling of personally identifiable information and related processes.

COLLECTION OF PERSONAL DATA

When you access the Site, we gather specific information regarding your device, your interactions with the Site, and details necessary for processing your purchases. Additionally, if you reach out to us for customer support, we may collect further information.

In this Privacy Policy, we define any data that can uniquely identify an individual, including the information mentioned above, as “Personal Information.” For further details on the types of Personal Information we collect and the reasons for its collection, please refer to the information provided below.

DEVICE - SOURCE OF INFORMATION

Personal information collected includes your web browser version, IP address, time zone, cookie data, viewed sites or products, search terms, and interaction patterns with the Site.

This information is collected to ensure accurate Site loading and to conduct analytics for optimizing user experience.

Data is automatically gathered through cookies, log files, web beacons, tags, or pixels, and may be shared with our website host for analytics and operational purposes.

ORDER DETAILS

Personal information collected includes your name, billing address, and shipping address. Email address and phone number.

This information is used to deliver products or services, arrange shipping, send invoices or order confirmations, communicate with you, assess orders for potential risks or fraud, and provide tailored information or advertising based on your preferences.

Delhivery, Xpressbess, Shree

We collect this data directly from you and may share it with our delivery partners, such as Maruti Services, to ensure efficient product delivery.

PAYMENT INFORMATION

Types of Personal Information Collected: We gather essential details such as your name, credit card or debit card information, and bank account number. However, the Site only retains information related to the payment method used.

Purpose of Information Collection: The primary reason for collecting this information is to facilitate the processing of payments for the products or services that we provide to you.

Source of Information Collection: The data is collected directly from you through our payment partner’s platform, currently Razorpay, without any alterations, additions, or oversight from the Site.

Disclosure for Business Purposes: The information collected is necessary for processing your payments for the services or products you purchase. We do not store or manage any sensitive details related to your bank account or credit/debit card; instead, we retain only the payment method and transaction specifics, such as the date, reference number, and amount for our accounting records.

Data Retention Policy: Our policy ensures that we only keep the minimum necessary information related to payment methods and transaction details, ensuring your sensitive financial information remains secure and is not retained beyond what is required for our operational needs.

CUSTOMER INFORMATION DESK

Personal Information collected includes: name, billing address, shipping address, order details, email address, and phone number.

The purpose of collection is to offer customer support and address any concerns regarding products or services provided.

Information is collected directly from you without any alterations by the Site.

Disclosure for business purposes may involve sharing this information with our agents or customer support representatives, whether in-house or third-party.

This sharing is intended solely for grievance resolution and to ensure appropriate support is provided.

PERSONAL IDENTIFICATION AND INFORMATION COLLECTION

We share your Personal Information with service providers to facilitate our services and fulfill contractual obligations.

Our online store is powered by Shopify; further details on their use of your Personal Information can be found in their privacy policy.

Your Personal Information may be disclosed to comply with legal requirements or to protect our rights in response to lawful requests.

We provide your shipping address and mobile number to our delivery partner, Shiprocket, for logistics and delivery purposes.

Non-personally identifiable information, such as demographic data and anonymized website usage statistics, may be shared with third-party service providers for research and business development.

RETENTION

When you place an order on the Site, we will keep your Personal Information for our records until you request its deletion.

SITE COOKIES AND POLICY

We implement cookies to improve your experience on our Site and to facilitate our services. The duration a cookie remains on your device varies based on whether it is a "persistent" or "session" cookie; session cookies expire once you finish browsing, while persistent cookies can last from 30 minutes to two years, depending on their settings.

You have the ability to manage and control cookies in several ways. However, please be aware that deleting or blocking cookies may adversely affect your user experience, potentially limiting access to certain features of our website. Most web browsers are set to accept cookies by default, but you can adjust your preferences through the browser's "Tools" or "Preferences" menu. For detailed instructions on modifying your browser settings or managing cookies, refer to your browser's help documentation or visit resources like www.allaboutcookies.org.

It is important to note that blocking cookies may not entirely prevent the sharing of information with third parties, including our advertising partners. To exercise your rights or opt-out of specific uses of your information by these entities, please follow the guidelines provided in the "Behavioral Advertising" section.

CONTACT DESK

For inquiries regarding our privacy practices, or if you have any questions or complaints, please reach out to us via email at crownbeancoffee@gmail.com.