RETURN AND REFUND POLICY

Our Return and Refund policy applies exclusively to unopened coffee packets, provided that the request is submitted within 48 hours of delivery. To initiate this process, please email us at crownbeancoffee@gmail.com with your order details.

Please provide the details below completely.

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● Date of purchase
● Details of items purchased
● Contact details (address and phone number)
● Reason for the return

Our Operations team may reach out to you at the phone number provided during your order placement to verify any necessary details. Please note that once a coffee packet has been opened, we are unable to accept returns or process refunds. Our single-origin coffee is meticulously roasted and packaged to meet the specific preferences of each customer, and opened products cannot be repurposed for resale.

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We apologize for any potential delays caused by accidental hazards or weather-related courier issues. We collaborate closely with our shipping partners to minimize delivery times; however, certain regions may experience longer fulfillment periods due to restrictions beyond our control. If you encounter any complaints or quality concerns regarding our product, please contact us at crownbeancoffee@gmail.com, and our Operations and Management team will promptly address your issues and provide further assistance.